At OSTC Flour Mill, we are committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website www.ostcflourmill.com

1. Information We Collect

When you interact with our website, we may collect the following information:

A. Personal Information:

• Name, email address, contact number
• Billing and shipping address
• Company name (if applicable)

B. Transactional Information:

• Details of flour mill machines or products you purchase
• Payment information (processed securely via third-party gateways – we do not store card details)

C. Technical Information:

• IP address, device type, browser type
• Pages visited, time spent, and referring URLs

D. Communication History:

• Your emails, messages, and support requests

2. Use of Your Information

We use your information to:

• Process your orders and deliver products
• Respond to customer support inquiries
• Send updates, invoices, and confirmations
• Improve our products and website experience
• Send promotional emails or offers (only if opted-in)

3. Sharing of Information

• We do not sell or trade your personal information. We only share your data with:
• Trusted shipping and logistics partners
• Payment gateway providers (for secure transactions)
• Service providers who support our website, marketing, and analytics
• Legal authorities if required for compliance with law

4. Data Security

We take your data protection seriously. All information is stored securely and is only accessible to authorized personnel.

Industry-standard security practices are used to protect your personal data from loss, misuse, or unauthorized access.

5. Cookies and Tracking Tools

We use cookies and analytics tools to:

• Understand website performance and user behavior
• Improve navigation and content
• Offer personalized content and offers

You may disable cookies in your browser settings, though it may limit some website functionality.

6. Your Rights

You have the right to:

• Access the information we hold about you
• Request updates or corrections to your personal data
• Opt out of promotional emails or delete your data from our system

To make such requests, please email us at info@ostcflourmill.com.

7. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Any changes will be updated on this page with a new effective date.