FAQ
Frequently Asked Questions (FAQs)
Is Cash on Delivery (COD) available?
Currently, we do not offer Cash on Delivery. All orders must be prepaid through secure online payment options available at checkout.
Will I receive a tracking number?
Yes. Once your order is dispatched, we will send you a tracking ID via email or SMS to help you track your shipment.
What should I do if the machine arrives damaged?
If your machine arrives damaged, please do not accept the parcel or report it to the delivery person immediately. Take photos or an unboxing video and contact us within 24 hours at info@ostcflourmill.com.
What is the warranty on the flour mill machines?
All our machines come with a standard [Insert Warranty Period, e.g., 1-year] warranty covering manufacturing defects. Physical damage and wear-and-tear are not covered.
Do you provide after-sales service?
Yes, we offer full after-sales support, including guidance on usage, maintenance, and minor troubleshooting. For service assistance, you can reach us at +91-8317031974
Can I return or exchange the product?
Returns are only accepted for damaged or defective products reported within 7 days of delivery. Products must be unused and in original packaging.
10. Do you offer Dealership, Distributership & Wholesalership options?
Yes, we offer Dealership, Distributionship, & Wholesalership opportunities for businesses and retailers for all over India. Please contact us directly at info@ostcflourmill.com or call us for more details.
Do you provide installation or demo support?
Our machines are easy to install and come with a user manual. However, if you need further assistance, we can guide you over a phone call or video support.