At OSTC Flour Mill, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping procedures, timelines, charges, and responsibilities.

1. Order Processing Time

• All orders are processed within 1 to 3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• You will receive a confirmation email and invoice once your order is processed.

2. Shipping Time & Delivery

• Delivery typically takes 5 to 10 business days, depending on your location and courier partner.
• Rural or remote areas may experience slightly longer delivery times.
• We use reliable courier services to ensure safe and timely delivery.

3. Shipping Charges

• Shipping charges are calculated based on product weight, dimensions, and delivery location.
• Any applicable shipping fee will be displayed at checkout before you complete your purchase.
• Free shipping may be offered on select products or promotional orders.

4. Tracking Information

• Once your order is shipped, a tracking number will be shared via email or SMS.
• You can use this tracking number to monitor your shipment on the courier’s website.

5. Shipping Locations

• We currently ship across India.
• For bulk orders or international inquiries, please contact info@ostcflourmill.com or call us at +918317031974.

6. Damaged or Lost Shipments

• If your package arrives damaged, please do not accept it or mention the issue to the delivery agent.
• Contact us within 24 hours of delivery with photos or an unboxing video for quick resolution.
• In case of a lost package, we will investigate with the courier and either resend the product or issue a refund, as per the situation.

7. Delays

While we aim for timely delivery, certain delays may occur due to:

• Natural disasters or weather issues
• Lockdowns, strikes, or transport restrictions
• Courier partner delays or logistic disruptions
• We appreciate your patience and understanding in such cases.